Federal relations, state statues, and Florida Department of Education rules require that Florida institutions have processes for students, employees, and applicants to file complaints. In almost every situation, the College’s Grievance Procedure for resolving complaints must be followed before escalating the issue to the Florida Department of Education, Office for Civil Rights, or US Department of Education.

ANHO Complaint Procedures:.

To begin the process, you may contact the Executive Director (admin@anho.edu or (561)683-1400) so you can be assisted throughout the complaint procedures. This individual will be impartial and will help individuals resolve matters by offering informal and confidential exploration of options. Additionally, you may contact a variety of persons at the college level who can assist you, including, but not limited to:

• Human Resources/Compliance Educator
• Deans
• Academic Advisors
• ADA Coordinators / Title IX Coordinator

Before contacting the Division of Florida Colleges (FCSinfo@fldoe.org), please read ANHO’s policies and procedures for filing complaints. Examples of where these may be found include: persons at the college level who can assist you, including, but not limited to:

• ANHO website
• Student/Faculty Handbook
• ANHO catalogs
• ANHO Policies and Procedures

All persons are encouraged to work through the internal complaint and appeal processes at ANHO as the first step in filing a complaint. ANHO is governed by a Board of Directors who are responsible for ensuring lawful implementation of complaint procedures according to state statutes and federal regulations.

If you believe that your complaint has not been address satisfactorily at ANHO after exhausting ANHO’s internal Grievance procedures you could contact one of the below agencies:

1. ANHO is Accredited by the Council on Occupational Education, 7840 Roswell Road, Suite 325, Atlanta, GA 30350 Phone # (800)917-2081 www.council.org
2. ANHO is licensed by the Commission for Independent Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400 Phone # (850) 245-3200. www.fldoe.org/policy/cie/
3. The  Accreditation Commission for Education in Nursing (ACEN)has accredited the Associate of Science Degree in Nursing Program at ANHO and may be contacted at 3343 Peachtree Rd, NE, Suite 850, Atlanta, GA 30326, Phone #404-975-5000 or www.acenursing.org.

After contacting the above agencies and you believe your complaint warrants additional investigation, you may contact the following agencies:

FINANCIAL AID:

For complaints related to financial aid, please contact:
Office of Student Financial Assistance
Florida Department of Education
325 West Gaines Street, Suite 1314
Tallahassee, FL 32399-0400
Phone: 1-800-366-3475
Website: https://www.floridastudentfinancialaid.org/
Email: OSFA@fldoe.org

Federal Student Aid Ombudsman US Department of Education

830 NE First Street, Fourth Floor
Washington, DC 20202-5144
Phone: 1-877-557-2575
FAX: 1-202-275-0549
Website: https://fsapartners.ed.gov/help-center/fsa-customer-service-center/service-centers-for-students/office-of-the-ombudsman-fsa

Discrimination

Pursuant to s. 1000.05 F.S., discrimination on the basis of race, ethnicity, national origin, gender, disability, religion, or marital status against a student or an employee is prohibited.

he Executive Director is available at ANHO and is tasked with ensuring a non-discriminatory campus and a bias-free learning environment. If you believe that your complaint has not been addressed satisfactorily at ANHO after working with the Title IX Coordinator/Executive Director, and exhausting the college’s grievance procedures, and believe your complaint warrants additional investigation, you may contact:

Office for Civil Rights, US Department of Education

Atlanta Office
61 Forsyth St. SW Suite 19T70
Atlanta, GA 30303-3104
Phone: 1-800-421-3481
FAX: 404-562-6455
TDD: 877-521-2172
Email: OCT.Atlanta@ed.gov

Employment
Florida Commission on Human Relations

2009 Apalachee Parkway, Oakland Building Suite 100
Tallahassee, FL 32301-2857
Phone: 850-488-7082
FAX: 850-488-5291
Website: http://fchr.state.fl.us
Email: fchrinfo@fchr.myflorida.com

US Equal Employment Opportunity Commission

Miami District OfficeOne Biscayne Tower, Suite 2700
Miami, FL 33131
Phone: 800-669-4000
FAX: 305-808-1855
TTY: 800-669-6820
Website: https://www.eeoc.gov/field-office/miami/location

Disability/Accessibility Complaints

Disability Rights Section, Civil Rights Division
US Department of Justice
950 Pennsylvania Ave, NW,
Washington, DC 20530
Phone: 800-514-0301
FAX: 202-307-1198
TTY: 800-514-0383
Website: http://www.justice.gov/crt/

You also have the right to obtain services of an attorney at your expense.

Revised January, 2023